“The CEO Went Undercover at His Own Dealership — One Sentence Made Him Stop Cold” – The Archivist

“pressured” and “tricked” and “hidden fees” appeared with increasing frequency. One review in particular haunted him, playing on repeat in his mind during sleepless nights: “They smile to your face and take from your pocket.”

Ben could have called a meeting. Could have sent a memo demanding explanations. Could have hired consultants to analyze customer continue reading …