“The CEO Went Undercover at His Own Dealership — One Sentence Made Him Stop Cold” – The Archivist

satisfaction metrics. Instead, he remembered what his father taught him about diagnosing engine trouble—never trust a report you wouldn’t write yourself after seeing it with your own eyes.

So here he stood, disguised as a man he used to be, about to walk into the business he’d built to see if the foundation had rotted while he wasn’t looking.

The drive continue reading …