They Tried to Remove Me From First Class. A Single Business Card Altered the Crew’s Tone—and the Airline’s Future.

But understand that my recommendation comes with conditions, and those conditions will be built into the acquisition agreement. Your employees will be held to standards. Your management will be audited. And if the culture doesn’t change, if the patterns continue, the acquisition will include provisions for unwinding it.”

He nodded slowly. “I’ll start continue reading …