They Tried to Remove Me From First Class. A Single Business Card Altered the Crew’s Tone—and the Airline’s Future.

not expecting a passenger in my position to be asking questions rather than complying with instructions. “Sir?”

“Do you know what Skitec Airlines is?”

The question seemed to emerge from nowhere, disconnected from the confrontation that had been building. Santos frowned, confusion crossing her face. “No, sir. I don’t.”

“It’s a holding company,” I explained,continue reading …