They Tried to Remove Me From First Class. A Single Business Card Altered the Crew’s Tone—and the Airline’s Future.

same briefcase. And every time, I’m reminded that the work of justice isn’t finished when one person gets fired or one policy gets changed. It’s ongoing, requiring constant vigilance, constant documentation, constant willingness to open that briefcase and show the world exactly who you are and what you represent.

Because the next Marcus Williams shouldn’t continue reading …