“They Threw Out a Farmer in Slippers — Five Minutes Later, One Phone Call Shut Down the Hotel”

unofficial policy took hold at the Grandeur Continental: treat every guest as if they might be the most important person in the building, because you never truly know who’s standing in front of you.

Up in the presidential suite, Thomas stood at the window looking out over the Chicago skyline. Richard poured two glasses of bourbon and handed one to his continue reading …