“The CEO Went Undercover at His Own Dealership — One Sentence Made Him Stop Cold” – The Archivist

Conversations had sharp edges. Salespeople weren’t listening to customers—they were targeting them, calculating, positioning.

A bright smile cut toward him before he’d taken three steps inside. “Welcome to Carter’s Quality Trucks! I’m Chris. What can I do for you today?”

Ben pitched his voice down into his chest, softened his vowels, let his shoulders continue reading …