“The CEO Went Undercover at His Own Dealership — One Sentence Made Him Stop Cold” – The Archivist

with oil changes from people who felt safe driving back onto the lot. Customers who’d been avoiding Carter’s for years came back cautiously, testing the water, and found it clean.

The online reviews shifted the way seasons shift—one leaf at a time, then all at once.

“They made a mistake on my deal and called ME to fix it. Didn’t even ask. Just refunded continue reading …