“The CEO Went Undercover at His Own Dealership — One Sentence Made Him Stop Cold” – The Archivist

for employees or customers to report pressure tactics, answered by an outside compliance firm, with posted guarantees against retaliation. Quarterly town halls where customers were invited for coffee, donuts, and uncomfortable questions with no topic off limits.

He brought in a retired state consumer-protection investigator to train the entire staff.continue reading …