“The CEO Went Undercover at His Own Dealership — One Sentence Made Him Stop Cold” – The Archivist

fixing the past wasn’t enough. Ben rewrote the entire operational playbook with new rules that felt more like vows:

Every charge published on the website, posted on the showroom wall, printed in every brochure. Nothing buried in fine print or added at the last minute. Plain-language contracts his grandmother could understand on first reading. A seventy-two-hour continue reading …