“The CEO Went Undercover at His Own Dealership — One Sentence Made Him Stop Cold” – The Archivist

division needs to investigate us, I want them to know we’re already fixing this. Document every refund. Keep detailed ledgers. Over-communicate everything.”

The lawyer paused, clearly choosing words carefully. “Most companies in this situation would wait to see if anyone files an official complaint before—”

“I’m done waiting,” Ben interrupted. “And I’m continue reading …