“The CEO Went Undercover at His Own Dealership — One Sentence Made Him Stop Cold” – The Archivist

to fix it. When they finished, he was quiet for a long time. Then he said one sentence that Chris would remember for the rest of his career: “I’ll give you one chance to keep your word. Just one.”

Back at the dealership, the Audit team mapped patterns on whiteboards—which salespeople sold which add-ons most frequently, which finance managers approved continue reading …