“The CEO Went Undercover at His Own Dealership — One Sentence Made Him Stop Cold” – The Archivist

He scheduled in-person meetings when customers requested them.

“We look them in the eye,” he told his staff. “We ruined trust with paperwork and smooth talk. We rebuild it with presence and honesty.”

At ten o’clock that night, Ben sent Chris and two other sales reps to find Mr. Evans. They drove through quiet neighborhoods where chain-link fences bordered continue reading …