Dragged From Seat 1A, He Held His Ticket As The Cabin Turned Against Him

” Marcus said calmly, “that instructs crew members to refuse to examine passenger boarding passes based on appearance.”

David had no answer because no such protocol existed. He’d acted on assumption and bias, nothing more.

“Patricia,” Marcus continued into the phone, “I also need comprehensive documentation review of our current anti-bias training programs.continue reading …